For public-facing businesses like banks, the December holidays can be difficult to navigate. Even chit-chat that seems innocuous—a casual “Merry Christmas” at the finale of customer interactions—can cause awkwardness or even offense.
A broadminded approach can effectively guard against spoken awkwardness with customers and colleagues. It can, as well, help with nonverbal messaging this time of year, for example, holiday décor in a bank branch or corporate office.
With some insight, sensitivity, and creativity it is possible to create something that is eye-appealing without leading to feelings of exclusiveness or discomfort among customers or staff members.
A Neutral Approach to Holiday Decor
The December holidays include a variety of celebrations, such as Christmas, Hanukkah, Kwanzaa, Diwali, Bodhi Day, and even secular observances like New Year’s. Banks should recognize the breadth of these traditions and avoid focusing solely on one.
A neutral approach, as cited by author Betty Wang for Find Law, is advisable. This tactic uses symbols like snowflakes, winter landscapes, or universally festive colors to set the tone without appearing biased toward any particular holiday.
Celebrating the Season, Not Specific Religions
Opt for decorations that celebrate the season broadly rather than focusing on specific religious symbols. For example, instead of Christmas trees or menorahs, consider winter scenes, lights, and banners with messages like “Season’s Greetings” or “Happy Holidays.” These choices reflect seasonal cheer while avoiding exclusion.
Understanding Your Audience’s Traditions
Inclusive holiday decorating begins with understanding the preferences of those in your community. Surveys or informal discussions can help determine which traditions are meaningful to employees and customers. Incorporating their input ensures decorations resonate with your audience while remaining respectful of cultural sensitivities.
Partnering with Local Groups for Inclusive Displays
Community banks can consider using decorations as an opportunity to educate and celebrate. Displays that acknowledge multiple traditions—such as posters or digital signage explaining Kwanzaa or Hanukkah—foster inclusivity and cultural awareness. Partnering with local community groups to enhance these displays can further strengthen your connection to the community.
Creating a Comfortable Workplace Environment
As explained in an article published by bonusly, it’s essential to ensure that bank employees feel comfortable participating in in-office holiday activities. In the same vein as the call for respectfulness surrounding political discussions in the workplace, bank décor in December should be neutral, that is, without overt religious imagery.
Further, listed among office holiday tips from Executive Awards is the reminder to avoid exerting pressure—actively or passively—on employees. This caveat covers actions that may appear benign (hanging holly, displaying greeting cards, wearing holiday-themed attire) but may be unwittingly out of line.
Participation in all December-related goings on in a professional setting should be voluntary. A judgement-free, opt-in or opt-out stance shows respect for a wide range of diverse beliefs and preferences at a holiday-heavy time of year.
Avoiding Religious Endorsement in Holiday Displays
If decorating feels fraught with potential missteps, consider alternative ways to celebrate, a tactic also mentioned by Executive Awards. Hosting a community service event, organizing a winter charity drive, or planning a non-holiday-specific celebration in January can foster goodwill without navigating the complexities of holiday decor.
Building a Stronger Bank Through Inclusivity
Each holiday season offers a learning opportunity. Gather feedback from employees and customers to understand what worked and where improvements can be made. This feedback loop can help refine your approach, making each year’s decorations more inclusive and meaningful.
By embracing inclusivity and thoughtful planning, banks can create a festive atmosphere that celebrates the season while honoring the diversity of those they serve. Such efforts can enhance community goodwill and reinforce your bank’s commitment to respect and inclusion.
